Challenge: The collaboration / communication platform (e.g. "Teams") fails
The global "Teams" disruption in January exemplified it: companies are increasingly dependent on a single, cloud-based platform to communicate and collaborate internally.
Even if such an important platform is up and running 99% of the time, this means one or more outages totaling 90 hours per year.
When the time comes, everything comes to a standstill and the service desk's phone lines begin to glow.
Solution: Inform proactively via an independent communication channel and reduce calls
The IBI-aws user information system is also there for you when telephone,
e-mail, intranet or even collaboration platforms like "Teams" fail.
This independence keeps your IT's head above water even in the event of major disruptions: users can be informed proactively and effectively, which in turn results in a call reduction of up to 95%.
